RecordDetails

Zero Time : providing instant customer value--every time, all the time / Raymond Yeh, Keri Pearlson, George Kozmetsky. Yeh, Raymond Tzuu-Yau, 1937-

Call Number

658.812 Y431

Publication

New York : Wiley, c2000.

Description

xiv, 270 p. : ill. ; 24 cm.

Multimedia

http://www.loc.gov/catdir/toc/onix06/00699107.html

Multimedia

http://www.loc.gov/catdir/enhancements/fy0707/00699107-b.html


Call number: ‪658.812 ‪Y431
Author: ‪Yeh, Raymond Tzuu-Yau, ‪1937-
other author: ‪Pearlson, Keri.
other author: ‪Kozmetsky, George.
Title: ‪Zero Time : ‪providing instant customer value--every time, all the time / ‪Raymond Yeh, Keri Pearlson, George Kozmetsky.
Publisher: ‪New York : ‪Wiley, ‪c2000.
Description: ‪xiv, 270 p. : ‪ill. ; ‪24 cm.
Subject: ‪Customer relations.
Other Subject: ‪Consumer satisfaction.
Other Subject: ‪Strategic planning.
Other Subject: ‪Relations avec la clientèle.
Other Subject: ‪Consommateurs -- ‪Satisfaction.
Other Subject: ‪Planification stratégique.
Multimedia: http://www.loc.gov/catdir/toc/onix06/00699107.html
Other Multimedia: http://www.loc.gov/catdir/enhancements/fy0707/00699107-b.html
ISBN: ‪0471382450 (pbk.) :
Other ISBN: ‪9780471382454