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Centre d'appels, centre de relation client / Laurent Hermel. Hermel, Laurent.

Call Number

658.812

Publication

Saint-Denis La Plaine, [France] : AFNOR, c2005.

Description

xii, 147 p. : ill.

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Call number: ‪658.812
Author: ‪Hermel, Laurent.
Title: ‪Centre d'appels, centre de relation client / ‪Laurent Hermel.
Publisher: ‪Saint-Denis La Plaine, [France] : ‪AFNOR, ‪c2005.
Description: ‪xii, 147 p. : ‪ill.
Subject: ‪Call centers -- ‪Management.
Other Subject: ‪Customer services -- ‪Management.
Other Subject: ‪Customer relations -- ‪Management.
Other Subject: ‪Centres d'appels -- ‪Guides, manuels, etc.
Other Subject: ‪Relations avec la clientèle -- ‪Guides, manuels, etc.
Other Subject: ‪Marketing relationnel -- ‪Guides, manuels, etc.
ISBN: ‪2124755072
Other ISBN: ‪9782124755073