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3
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Assessing service quality : satisfying the expectations of library customers / Peter Hernon + Ellen Altman.
- 025.5 H558 2010
- Hernon, Peter.
- American Library Association,
- 2010.
- Chicago :
-
Assessing service quality : satisfying the expectations of library customers / Peter Hernon, Ellen Altman, Robert E. Dugan.
- 025.5 H558 2015
- Hernon, Peter.
- Facet Publishing,
- 2015.
- London :
-
Service quality in academic libraries / Peter Hernon, Ellen Altman.
- 025.52777
- Hernon, Peter.
- Ablex,
- c1996.
- Norwood, N.J. :