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3
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Research methods in information / Alison Jane Pickard ; with contributions from Sue Childs ... [et al.].
- 020.72 P5944 2013a
- Pickard, Alison Jane.
- Facet Publishing,
- 2013.
- London :
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Assessing service quality : satisfying the expectations of library customers / Peter Hernon, Ellen Altman, Robert E. Dugan.
- 025.5 H558 2015
- Hernon, Peter.
- Facet Publishing,
- 2015.
- London :
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Practical tips for developing your staff / Tracey Pratchett and Gil Young ; with Carol Brooks, Lisa Jeskins and Helen Monagle.
- 023.8 P9122
- Pratchett, Tracey,
- Facet Publishing,
- London :