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Service Management: Operations, Strategy, and Information Technology / James A. Fitzsimmons, Mona J. Fitzsimmons.
- 658
- Fitzsimmons, James A.
- McGraw-Hill,
- 1998.
- Boston, Mass. :
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Service management for competitive advantage / James A. Fitzsimmons, Mona J. Fitzsimmons.
- 658
- Fitzsimmons, James A.
- McGraw-Hill,
- c1994.
- New York :