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New service development : creating memorable experiences / editors, James A. Fitzsimmons & Mona J. Fitzsimmons.
- 658.812
- Sage Publications,
- c2000.
- Thousand Oaks, Calif. :
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Doing discourse analysis : methods for studying action in talk and text / by Linda A. Wood, Rolf O. Kroger.
- 401.41 W8732
- Wood, Linda A.
- Sage Publications,
- c2000.
- Thousand Oaks, Calif. :