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New service development : creating memorable experiences / editors, James A. Fitzsimmons & Mona J. Fitzsimmons.
- 658.812
- Sage Publications,
- c2000.
- Thousand Oaks, Calif. :
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Collaborative inquiry in practice : action, reflection, and meaning making / by John N. Bray... [et al.].
- 300.72 C6971
- Sage Publications,
- c2000.
- Thousand Oaks, Calif. :