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2
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The ultimate question : driving good profits and true growth / Fred Reichheld.
- 658.1554 R351
- Reichheld, Frederick F.
- Harvard Business School Press,
- c2006.
- Boston, Mass. :
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Information rules : a strategic guide to the network economy / Carl Shapiro, Hal R. Varian.
- 658.4038 S5292
- Shapiro, Carl.
- Harvard Business School Press,
- c1999.
- Boston, Mass. :