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4
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Assessing service quality : satisfying the expectations of library customers / Peter Hernon + Ellen Altman.
- 025.5 H558 2010
- Hernon, Peter.
- American Library Association,
- 2010.
- Chicago :
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Assessing service quality : satisfying the expectations of library customers / Peter Hernon, Ellen Altman, Robert E. Dugan.
- 025.5 H558 2015
- Hernon, Peter.
- Facet Publishing,
- 2015.
- London :
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Delivering satisfaction and service quality : a customer-based approach for libraries / Peter Hernon and John R. Whitman.
- 025.52
- Hernon, Peter.
- American Library Association,
- 2001.
- Chicago :
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The next library leadership : attributes of academic and public library directors / Peter Hernon, Ronald R. Powell, and Arthur P. Young.
- 025.197092 H558
- Hernon, Peter.
- Libraries Unlimited,
- c2003.
- Westport, Conn. :