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Book List
79
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Delivering satisfaction and service quality : a customer-based approach for libraries / Peter Hernon and John R. Whitman.
- 025.52 H558
- Hernon, Peter,
- American Library Association,
- Chicago :
-
Blueprint for your library marketing plan : a guide to help you survive and thrive / by Patricia H. Fisher and Marseille M. Pride ; with assistance from Ellen G. Miller.
- 021.7 F5331
- Fisher, Patricia H.
- American Library Association,
- 2006.
- Chicago :
-
Assessing service quality : satisfying the expectations of library customers / Peter Hernon + Ellen Altman.
- 025.5 H558 2010
- Hernon, Peter.
- American Library Association,
- 2010.
- Chicago :
-
Boomers and beyond : reconsidering the role of libraries / edited by Pauline Rothstein and Diantha Dow Schull.
- 027.622 B7247
- American Library Association,
- 2010.
- Chicago :
-
Library materials in service to the adult new reader / Helen Huguenor Lyman.
- 027.6 L986
- Lyman, Helen H., 1910-
- American Library Association,
- 1973.
- Chicago :
-
Delivering satisfaction and service quality : a customer-based approach for libraries / Peter Hernon and John R. Whitman.
- 025.52
- Hernon, Peter.
- American Library Association,
- 2001.
- Chicago :
-
Authority control : principles, applications, and instructions / by Doris Hargrett Clack.
- 025.3222
- Clack, Doris H.
- American Library Association,
- 1990.
- Chicago :
-
Descriptive statistical techniques for librarians / Arthur W. Hafner.
- 025.00723
- Hafner, Arthur Wayne, 1943-
- American Library Association,
- 1998.
- Chicago :
-
What they don't teach you in library school / Elisabeth Doucett.
- 020.23 D728
- Doucett, Elisabeth.
- American Library Association,
- 2011.
- Chicago :
-
New steps to service : common-sense advice for the school library media specialist / Ann M. Wasman.
- 025.1978 W3199
- Wasman, Ann,
- American Library Association,
- Chicago :