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Book List
6
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Assessing service quality : satisfying the expectations of library customers / Peter Hernon + Ellen Altman.
- 025.5 H558 2010
- Hernon, Peter.
- American Library Association,
- 2010.
- Chicago :
-
Assessing service quality : satisfying the expectations of library customers / Peter Hernon, Ellen Altman, Robert E. Dugan.
- 025.5 H558 2015
- Hernon, Peter.
- Facet Publishing,
- 2015.
- London :
-
Delivering satisfaction and service quality : a customer-based approach for libraries / Peter Hernon and John R. Whitman.
- 025.52
- Hernon, Peter.
- American Library Association,
- 2001.
- Chicago :
-
Evaluation and library decision making / Peter Hernon, Charles R. McClure.
- 025.1
- Hernon, Peter.
- Ablex Pub.,
- c1990.
- Norwood, N.J. :
-
The next library leadership : attributes of academic and public library directors / Peter Hernon, Ronald R. Powell, and Arthur P. Young.
- 025.197092 H558
- Hernon, Peter.
- Libraries Unlimited,
- c2003.
- Westport, Conn. :
-
Service quality in academic libraries / Peter Hernon, Ellen Altman.
- 025.52777
- Hernon, Peter.
- Ablex,
- c1996.
- Norwood, N.J. :