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The virtual customer : a new paradigm for improving customer relations in libraries and information services ; Satellite Meeting São Paulo, Brasil, August 18-20, 2004 = O cliente virtual : um novo paradigma para melhorar o relacionamento entre clientes e serviços de informação e bibliotecas ; Reunião Satélite São Paulo, Brasil, August 18-20, 2004 = L'usager virtuel : un nouveau paradigme pour améliorer le service à la clientèle dans les bibliothèques et services d'information ; Colloque Satellite, São Paulo, Brasil, August 18-20, 2004 = El cliente virtual : un nuevo paradigma para mejorar el relacionamento entre clientes y servicios de informacion y biblioteca ; Reunión Satélite São Paulo, Brasil, August 18-20, 2004 / edited by Sueli Mara Soares Pinto Ferreira and Réjean Savard.
- 021.7 V819
- Saur,
- 2005.
- München :
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Management, marketing and promotion of library services based on statistics, analyses and evaluation / edited by Trine Kolderup Flaten.
- 025.500688 M2662
- Saur,
- 2006.
- München :
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Libraries in the information society / edited by Tatiana V. Ershova and Yuri E. Hohlov.
- 020 I61217l
- International Federation of Library Associations and Institutions.
- Saur,
- c2002.
- Munchen :
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Proceedings of the IFLA Symposium, Managing the Preservation of Periodicals and Newspapers / edited by Jennifer Budd = Actes du Symposium IFLA gérer la conservation des périodiques et de la presse / édité par Jennifer Budd.
- 025.84 I111
- IFLA Symposium, Managing the Preservation of Periodicals and Newspapers (2000 : Bibliothèque nationale de France),
- Saur,
- München :
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Newspapers in international librarianship : papers presented by the Newspapers Section at IFLA General Conferences / edited by Hartmut Walravens and Edmund King.
- 070.172 N5588
- Saur,
- 2003.
- M�unchen :
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Bücher, Menschen und Kulturen : Festschrift für Hans-Peter Geh zum 65. Geburtstag / herausgegeben von Birgit Schneider, Felix Heinzer und Vera Trost ; unter Mitarbeit von Edna Gruber, Verena Hoser und Arietta Junginger.
- 027.043
- Saur,
- 1999.
- München :