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Book List
9
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The whole digital library handbook / edited by Diane Kresh for the Council on Library and Information Resources.
- 025.00285 W6284
- American Library Association,
- 2007.
- Chicago :
-
Books, babies, and libraries : serving infants, toddlers, their parents & caregivers / by Ellin Greene.
- 027.625 G7991
- Greene, Ellin, 1927-
- American Library Association,
- Chicago :
-
Assessing service quality : satisfying the expectations of library customers / Peter Hernon + Ellen Altman.
- 025.5 H558 2010
- Hernon, Peter.
- American Library Association,
- 2010.
- Chicago :
-
Delivering satisfaction and service quality : a customer-based approach for libraries / Peter Hernon and John R. Whitman.
- 025.52
- Hernon, Peter.
- American Library Association,
- 2001.
- Chicago :
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Improving the quality of reference service for government publications / Charles R. McClure, Peter Hernon.
- 025.52
- McClure, Charles R.
- American Library Association,
- 1983.
- Chicago :
-
Computer-based reference service / M. Lorraine Mathies and Peter G. Watson.
- 025.52 M4313
- Mathies, M. Lorraine
- American Library Association,
- c1973.
- Chicago :
-
Delivering satisfaction and service quality : a customer-based approach for libraries / Peter Hernon and John R. Whitman.
- 025.52 H558
- Hernon, Peter,
- American Library Association,
- Chicago :
-
Planning academic and research library buildings / Philip D. Leighton, David C. Weber.
- 022.317 L5294 1999
- Leighton, Philip D.,
- American Library Association,
- Chicago :
-
A century of service : librarianship in the United States and Canada / edited by Sidney L. Jackson, Eleanor B. Herling, E.J. Josey.
- 027.07 C39794
- American Library Association,
- 1976.
- Chicago :