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Chocolates on the pillow aren't enough : reinventing the customer experience / Jonathan M. Tisch ; with Karl Weber.
- 658.812 T599
- Tisch, Jonathan M.
- John Wiley & Sons,
- c2007.
- Hoboken, N.J. :
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The think factory : managing today's most precious resource, people! / Susan D. Conway.
- 658.4038 C7671
- Conway, Susan, 1947-
- John Wiley & Sons,
- c2007.
- Hoboken, N.J. :